At Stonevegas Casino, protecting the personal data and privacy of every Australian player is a fundamental commitment, not an afterthought. This Stonevegas Casino privacy policy document explains in plain language what personal information we collect, how we use it, who we share it with, and what rights you hold under Australian law. Whether you're spinning the reels on a Pragmatic Play slot or placing a live-dealer bet powered by Evolution Gaming, every data interaction is governed by the principles set out below. We encourage you to read this page carefully and contact our Data Protection Officer if anything is unclear.
1. Who We Are — Identity of the Data Controller
Stonevegas Casino is operated by a company registered in Curaçao and duly licensed by the Government of Curaçao. As the entity that determines the purposes and means of data processing, this company acts as the data controller for all user data collected through the domain stonevegascasinoau.com. Our operations are fully aligned with the Australian Privacy Act 1988, the thirteen Australian Privacy Principles (APPs), and, where relevant to international data transfers, the General Data Protection Regulation (GDPR).
For all privacy enquiries, you may reach our dedicated Data Protection Officer (DPO) at:
- Email: [email protected]
- Support: [email protected]
- Live Chat: Available 24/7 via the website
2. Personal Data We Collect
The Stonevegas Casino data collection framework is built on the principle of minimal necessity — we only gather personal information that is genuinely required to deliver a safe, compliant, and enjoyable gaming experience. The categories of personal data we may collect include:
2.1 Identification Data
- Full legal name, date of birth, and nationality
- Government-issued identity documents (passport, driver's licence)
- Proof of address documentation
- Profile photographs where required for enhanced KYC verification
2.2 Contact Information
- Email address and telephone number
- Residential and billing addresses
- Preferred communication language
2.3 Financial Data
- Payment method details (credit/debit card numbers truncated, e-wallet identifiers)
- Transaction history including deposits, withdrawals, bonuses, and refunds
- Source-of-funds documentation for AML compliance purposes
- Cryptocurrency wallet addresses
2.4 Gaming Activity Data
- Game sessions, wager amounts, wins, losses, and bonus usage
- Responsible gambling tool selections (limits, cooling-off, self-exclusion)
- VIP programme tier progression and cashback records
2.5 Technical and Device Data
- IP address and approximate geolocation
- Device type, operating system, and browser version
- Log files, session tokens, and access timestamps
2.6 Communication Data
- Live chat transcripts and email correspondence
- Survey responses and feedback submissions
- Records of marketing consent preferences
2.7 Sensitive Data
In limited circumstances, such as processing self-exclusion requests or responding to responsible gambling concerns, Stonevegas Casino may handle sensitive information as defined under the Privacy Act. Such data is processed only with explicit consent or where required by law.
2.8 Data Received From Third Parties
- Identity verification results from KYC/AML service providers
- Fraud-score assessments from payment processors
- Publicly available information used for due-diligence checks
3. How We Collect Your Personal Information
Stonevegas Casino employs several data collection methods, always in a lawful and transparent manner:
- Direct submission: information you provide when registering an account, completing KYC, making deposits or withdrawals, or contacting support
- Automated tracking: cookies, web beacons, and similar technologies placed on your browser when you visit stonevegascasinoau.com
- Third-party sources: identity bureaus, credit reference agencies, payment processors, and fraud-prevention networks
- Gameplay systems: data generated automatically during gaming sessions on our platform
4. Purposes of Data Processing
The Stonevegas Casino data processing activities are carried out for the following specific and legitimate purposes:
| Purpose | Legal Basis | Description |
|---|---|---|
| Account Management | Contract performance | Creating, maintaining, and securing your player account |
| Service Provision | Contract performance | Processing transactions, awarding bonuses, operating game catalogue |
| Legal KYC/AML Obligations | Legal obligation | Verifying identity before first withdrawal, monitoring for suspicious activity |
| Security and Fraud Prevention | Legitimate interest | Detecting, preventing and investigating fraudulent or illegal conduct |
| Responsible Gambling | Legal obligation / Legitimate interest | Enforcing deposit, bet, loss and session limits; administering self-exclusion |
| Marketing Communications | Consent | Sending promotional offers, newsletters, and personalised bonuses |
| Platform Improvement | Legitimate interest | Analysing usage patterns to improve website performance and game offerings |
| Regulatory Reporting | Legal obligation | Responding to lawful requests from gambling regulators and law enforcement |
5. Cookie Policy
The Stonevegas Casino cookie policy governs how we use cookies and similar tracking technologies on stonevegascasinoau.com. Cookies are small text files stored on your device that help us deliver a seamless, personalised experience. Our cookie policy distinguishes four categories:
5.1 Essential Cookies
These cookies are strictly necessary for the website to function. They enable secure login sessions, maintain your shopping cart during a deposit, and enforce region-based access controls. You cannot opt out of essential cookies without impairing core site functionality.
5.2 Analytical Cookies
Analytical cookies help us understand how visitors interact with our platform. We use aggregated, anonymised data to identify popular games, detect navigation bottlenecks, and optimise page loading speeds. Tools such as Google Analytics may be employed; in those cases, data processing agreements are in place to safeguard your personal data.
5.3 Functional Cookies
Functional cookies remember your preferences — such as language selection, preferred currency display, or last-played game — so that each visit to Stonevegas Casino feels tailored to you. Disabling these will not prevent access but may reduce personalisation.
5.4 Marketing Cookies
With your prior consent, marketing cookies allow us and selected advertising partners to display relevant promotional content across the web. These cookies track browsing behaviour to build interest profiles. You may withdraw consent for marketing cookies at any time through the Cookie Preference Centre accessible in the website footer.
For a complete list of the cookies we deploy, their duration, and the parties that set them, please consult the Cookie Preference Centre. The Stonevegas Casino cookie policy is updated periodically to reflect changes in technology and regulation.
6. Sharing Your Personal Data With Third Parties
Stonevegas Casino does not sell user data to third parties. We may, however, share personal information in the following circumstances:
6.1 Payment Service Providers
To process deposits and withdrawals via PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, and bank transfer, we share the minimum necessary financial personal data with authorised payment processors. All such providers are contractually bound to uphold equivalent standards of data protection.
6.2 Regulatory Authorities and Law Enforcement
Where required by law, court order, or regulatory demand, Stonevegas Casino may disclose personal information to the Curaçao Gaming Control Board, Australian law enforcement agencies, tax authorities, or financial intelligence units. Such disclosures are made only to the extent legally required and are logged for audit purposes.
6.3 Technology and Service Partners
We engage with vetted third-party vendors for services including identity verification, fraud detection, customer support software, cloud hosting, and game delivery. Providers such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, and Relax Gaming may process gameplay-level user data solely for the purpose of delivering their games. All partners operate under data-processing agreements that mandate strict confidentiality and information security standards.
6.4 Corporate Transactions
In the event of a merger, acquisition, or asset sale, personal data may be transferred to the successor entity, provided that equivalent data protection obligations are maintained. Affected players will be notified before their data is governed by a different privacy policy.
7. International Data Transfers
As a globally operating platform, Stonevegas Casino may transfer personal data to servers or service providers located outside Australia, including within the European Economic Area, the United States, or other jurisdictions. Where such transfers occur, we apply one or more of the following safeguards:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions recognising equivalent data protection standards
- Binding Corporate Rules where applicable
- Certification under internationally recognised frameworks for information security
Australian players retain the same privacy rights regardless of where their personal information is processed.
8. Data Security Measures
Stonevegas Casino data security is implemented at multiple layers to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our information security infrastructure includes:
- 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard 256-bit Secure Socket Layer technology, ensuring end-to-end confidentiality.
- Firewall Protection: Multi-tier firewalls and intrusion-detection systems monitor and filter all network traffic entering our environment.
- Data Encryption at Rest: Sensitive personal data stored on our servers is encrypted using AES-256 encryption, protecting it even in the event of a physical breach.
- Access Controls: Strict role-based access controls ensure that only authorised personnel with a legitimate business need can access user data.
- RNG Certification: Our game Random Number Generators are certified by independent laboratories, ensuring fairness and supporting auditability of user data associated with game outcomes.
- KYC Verification: Mandatory Know Your Customer procedures before the first withdrawal minimise fraud risk and protect the financial personal data of all players.
- Regular Security Audits: Our systems undergo periodic penetration testing and security assessments to identify and remediate vulnerabilities proactively.
While we employ robust data security controls, no system is entirely impenetrable. In the unlikely event of a data breach that is likely to result in serious harm, Stonevegas Casino will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals in accordance with the Notifiable Data Breaches scheme.
9. Data Storage and Retention Periods
Stonevegas Casino data storage practices are governed by both legal obligations and operational necessity. We retain personal information only for as long as required to fulfil the purposes described in this policy:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and Identity Data | Duration of account + 5 years post-closure | AML/CTF legal obligations |
| Financial Transaction Records | 7 years | Tax and regulatory requirements |
| Gaming Activity Logs | 5 years | Regulatory compliance and dispute resolution |
| Communication Records | 3 years | Quality assurance and legal claims |
| Marketing Preferences | Until consent is withdrawn | Consent-based processing |
| Self-Exclusion Records | Duration of exclusion + 10 years | Responsible gambling obligations |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual. Data storage locations are restricted to secure, certified data centres.
10. Your Privacy Rights
The Stonevegas Casino privacy policy guarantees that Australian players enjoy comprehensive privacy rights under the Privacy Act 1988 and, where the GDPR applies, its corresponding provisions. Your privacy rights include:
10.1 Right of Access
You have the right to request a copy of the personal data Stonevegas Casino holds about you. We will respond to verified access requests within 30 days. The first request is free of charge; subsequent requests within a 12-month period may incur a reasonable administrative fee.
10.2 Right to Correction
If any personal information we hold is inaccurate, incomplete, or out of date, you have the right to request its correction. We will update your records promptly and, where applicable, notify third parties to whom the data has been disclosed.
10.3 Right to Deletion (Erasure)
Subject to our legal retention obligations, you may request the deletion of your personal data. Please note that we cannot erase data that must be retained for AML, tax, or responsible gambling compliance purposes. Where deletion is not possible, we will explain the reason and, where appropriate, anonymise the data instead.
10.4 Right to Restriction of Processing
You may request that we restrict the data processing of your personal information in certain circumstances — for example, while a dispute over accuracy is being resolved or while you object to processing based on legitimate interests.
10.5 Right to Data Portability
Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
10.6 Right to Object
You may object at any time to the processing of your personal data for direct marketing purposes. You also have the right to object to processing based on legitimate interests, including profiling, unless we can demonstrate compelling legitimate grounds that override your interests.
10.7 Right to Withdraw Consent
Where processing is based on your consent — for example, receipt of promotional emails or placement of marketing cookies — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, use the unsubscribe link in any marketing email, adjust your Cookie Preference Centre settings, or contact [email protected].
10.8 Rights in Relation to Automated Decision-Making
Stonevegas Casino may use automated processes for fraud scoring and bonus eligibility assessments. You have the right to request human review of any solely automated decision that produces significant effects on you.
To exercise any of your privacy rights, please submit a request to [email protected] with proof of identity. We will acknowledge receipt within 5 business days and respond fully within 30 days, extendable by a further 60 days in complex cases with prior notice to you.
11. Responsible Gambling and Privacy
At Stonevegas Casino, privacy and player welfare go hand in hand. When you activate responsible gambling tools — deposit limits, bet limits, loss limits, session time limits, a 24-hour, 48-hour, 7-day, or 30-day cooling-off period, or a self-exclusion of 6 months, 1 year, 5 years, or permanent — the associated personal data is processed under a heightened standard of confidentiality. This information is used solely to enforce your chosen restrictions and is never shared for commercial purposes or used in marketing profiling.
12. Children's Privacy
Stonevegas Casino strictly prohibits access by persons under the age of 18 years. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal information, we will delete it immediately and close the associated account. If you believe a minor has registered, please notify us at [email protected] without delay.
13. Supervisory Authority — OAIC
If you believe that Stonevegas Casino has not handled your personal information in accordance with the Privacy Act 1988 or the Australian Privacy Principles, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
We ask that you first contact our DPO at [email protected] so we have the opportunity to resolve your concern directly. For GDPR-related matters, you may also contact the competent supervisory authority in the relevant EU member state.
14. Updates to This Privacy Policy
The Stonevegas Casino privacy policy is reviewed regularly to reflect changes in legislation, technology, business operations, or best practice. When material changes are made, we will notify you by email or by displaying a prominent notice on stonevegascasinoau.com. The updated privacy policy will indicate the effective date at the top of the page. Continued use of our services after that date constitutes acceptance of the revised terms. We recommend bookmarking this page and reviewing it periodically to stay informed about how your personal data is protected.
15. Frequently Asked Questions About Stonevegas Casino Privacy
What personal data does Stonevegas Casino collect from Australian players?
Stonevegas Casino collects identification data, contact details, financial transaction records, gaming activity logs, technical device data, and communication records. Data collection occurs via registration forms, automated cookies, third-party verification services, and gameplay systems. All personal information is collected on a minimal-necessity basis as required by the Australian Privacy Principles.
How does Stonevegas Casino protect my personal information?
Stonevegas Casino data security relies on 256-bit SSL/TLS encryption, AES-256 encryption at rest, multi-tier firewalls, intrusion-detection systems, role-based access controls, and regular independent security audits. Our information security infrastructure is designed to maintain the confidentiality, integrity, and availability of your user data at all times.
What is the Stonevegas Casino cookie policy?
The Stonevegas Casino cookie policy covers four categories of cookies: essential (required for site functionality), analytical (usage insights), functional (preference storage), and marketing (personalised advertising with consent). You can manage your cookie policy preferences at any time via the Cookie Preference Centre in our website footer.
Can I request deletion of my personal data?
Yes. You may exercise your right to deletion by emailing [email protected]. Please note that certain personal data must be retained for periods mandated by AML/CTF and tax law. Where data storage obligations prevent full deletion, we will anonymise your records instead and inform you accordingly.
How do I exercise my privacy rights under the Australian Privacy Act?
To exercise any of your privacy rights — access, correction, deletion, restriction, portability, objection, or withdrawal of consent — contact our DPO at [email protected] with a copy of a valid identity document. We will acknowledge your request within 5 business days and respond in full within 30 days. For unresolved concerns, the OAIC is the relevant supervisory authority.
Does Stonevegas Casino share my data with third parties?
Stonevegas Casino does not sell personal data. We share user data only with payment processors, regulatory authorities, KYC/AML service providers, and technology partners under strict data protection agreements. All third-party sharing is governed by contractual obligations that require equivalent standards of confidentiality and data security.
Where is my data stored and for how long?
Stonevegas Casino data storage takes place in secure, certified data centres. Retention periods range from 3 years for communication records to 7 years for financial transactions. Self-exclusion records are held for the duration of the exclusion plus 10 years. Upon expiry, all personal information is securely deleted or anonymised in line with our data protection obligations.
What are my rights if I believe my privacy has been breached?
If you suspect a breach of your personal data or believe Stonevegas Casino has not complied with the Privacy Act 1988, you should first contact [email protected]. If unsatisfied with our response, you may lodge a complaint with the OAIC at www.oaic.gov.au. Stonevegas Casino takes all privacy complaints seriously and aims to resolve them within 30 days of receipt.
We at Stonevegas Casino remain committed to maintaining the highest standards of data protection, information security, and privacy for all Australian players. Your trust is the foundation of everything we do, and this Stonevegas Casino privacy policy reflects that commitment in every clause. Should you have questions not addressed here, our team is available 24/7 via live chat or at [email protected].